Support

If you're experiencing any issues with the ReAttune app or have questions about sound frequency therapy, we're here to help.

Contact Us

For support inquiries, please email us at contact@sparrowtek.com. We typically respond within 24-48 hours during business days.

Before Contacting Support

To help us assist you more efficiently, please include:

• Your app version (found in Settings)
• Your device model and iOS version
• A detailed description of the issue
• Any error messages you've encountered
• Steps you've already tried to resolve the issue

Common Questions

How do I restore my purchases?

Go to the Profile tab in the app and tap "Restore Purchases." This will restore any previously purchased sound packs.

Do I need headphones?

For binaural beat sessions (Focus & ADHD, Sleep Preparation), stereo headphones are recommended for the full effect. Other sessions work well with any audio output.

Why isn't my streak updating?

Sessions must be at least 5 minutes long to count toward your streak. Make sure you complete the session without ending early.

Privacy

Your information is only used to help resolve your issue. For more details, please see our Privacy Policy.